ALTERNATIVE LOCAL QUARANTINE PACKAGES

Book today for Alternative Local Quarantine package stays from 4 December 2020. We're ready to welcome you back to Thailand. Quarantine by the sea at Avani Pattaya Resort with spacious, comfortable accommodation for 15 nights, fully sanitised airport transfer, full-board dining, health screening and more.

All our Alternative Local Quarantine (ALQ) packages have been developed in partnership with Bangkok Hospital Pattaya, guaranteeing the highest levels of healthcare. Whether you are a Thai citizen, an international traveller, or an expatriate returning to your family, our all-inclusive, government-approved packages ensure safe and comfortable stays.

Accommodation

Kick back in comfort and privacy in our bright and spacious rooms and suites. All our spaces are decked out with everything you need for your quarantine stay – complimentary WiFi, TVs with local and international channels, comfy furnishings and spectacular views.

  • 65000
    Net per person
    • Free WiFi
  • 68000
    Net per person
    • Free WiFi
    • *AvaniClub benefits do not apply.
  • 127000
    Net per person
    • Free WiFi
    • *AvaniClub benefits do not apply.
  • 399000
    Net for 4 people (same family member)
    • Free WiFi
    •  
    • *AvaniClub benefits do not apply.

SERVICES FROM AVANI PATTAYA RESORT

· Accommodation
· Full-board meals – breakfast, lunch and dinner
· Complimentary Netflix access
· Complimentary high-speed internet access
· 42 international/local TV channels featuring news, music, movies and entertainment
· 24-hour nurse on duty, who'll conduct regular health evaluations
· A designated area for periodic health checks and tests by professional healthcare staff, in co-ordination with Bangkok Hospital Pattaya
· One-way transfer from designated airports: Suvarnabhumi or U-Tapao to Avani Pattaya Resort; transfers from Don Mueang International Airport will be charged an additional THB 500 nett

Download Sample Menu

SERVICES FROM BANGKOK HOSPITAL PATTAYA

· Total of 2 COVID-19 real time screening tests (PCR), conducted on property on days: 4 and 11
· Personal digital thermometer
· Certified on-site medical staff for any health-related needs whilst under quarantine
· Admittance to hospital if a test proves positive for COVID-19
· Issuance of regular, official reports on the status of each patient under observation
· Obtaining of official COVID-19-free certificate on day 13, prior to the patient's release
· On-demand ambulance service - in case of an emergency

Required Documents

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Documents Required to Enter Thailand for DCIO Staff


Please note that the documents list below is intended as an overall guide to what you will need to re-enter Thailand and stay at our hotel. Required documents are subject to change at short notice and may vary according to your personal circumstances. Please consult your nearest Thai Embassy or Consulate for the most up to date list of required documents.

(Diplomatic Missions, Consular Posts and International Organizations)

  1. Flight details or eTicket
  2. Copy of passport or diplomatic ID
  3. Copy of visa to enter Thailand
  4. Signed Pre-arrival Screening Form
  5. Certificate of Entry into the Kingdom of Thailand (entry permission letter)
  6. FIT to FLY letter
  7. Negative COVID-19 test result (not more than 72 hours before departing)
  8. Declaration form
  9. Letter of guarantee of healthcare insurance (covering all medical treatments, including COVID-19, up to at least USD 100,000)
  10. Address after quarantine (the next destination you will visit after you finish state quarantine)
  11. Letter of consent to quarantine in Alternative State Quarantine for 15 nights for children under 18 years old
  12. Indemnity record (for communicable disease control)
Download PDF

Alternative State Quarantine with Avani

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Your Quarantine Stay

Insurance Partner

Travel Insurance for COVID-19 and COE from AXA Thailand

AXA Thailand’s Sawadee Thailand: Inbound Travel Insurance package provides all the coverage you need to travel to Thailand and stay as an ASQ or ALSQ guest at our hotels and resorts.

  • Policy meets USD 100,000 requirement for Certificate of Entry (COE)
  • Instant insurance policy and COVID-19 certificate by email
  • Large hospital network throughout Thailand
LEARN MORE

Frequently asked questions

For any additional information not provided below, please contact our dedicated specialists on +66 (0) 2 365 9114 or +1-844-646-6724 (US Toll Free)

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Q1. Is Avani Pattaya Resort an Alternative Local Quarantine (ALQ) hotel?

Yes. Avani Pattaya Resort is a certified Alternative Local Quarantine (ALQ) or Alternative Local State Quarantine (ALSQ) facility, as certified by the Department of Public Health and Ministry of Defence. Under ALQ certification, guests are confined exclusively to their rooms in dedicated and isolated areas and have no access to the hotel’s public facilities and public areas. Avani Pattaya Resort works in partnership with Bangkok Hospital Pattaya and participants under the ALQ programme undergo two COVID-19 screening tests during their stay: upon their arrival at the hotel, after seven days and on the 13th day, prior to the completion of their quarantine. ALQ guests undergo a twice-daily compulsory temperature check.

Q2. How do ALQ guests travel from the airport to the hotel?

The hotel’s ALQ packages include airport transfers from your arrival airport (Suvarnabhumi or U-Tapao airports). Transfers from Don Mueang International Airport will incur an additional THB 500 nett charge. Transfers will be by shared van with a maximum capacity of four guests per van. Seating arrangements align with social distancing measures and are approved by the Thai Ministry of Public Health (MoPH).

Q3. Are ALQ guests tested for COVID-19 at the hotel?

Yes. Avani Pattaya Resort works in partnership with Bangkok Hospital Pattaya to look after the health and safety of ALQ guests at the hotel. ALQ guests undergo 2 COVID-19 screening tests during their stay. Quarantined guests undergo a twice-daily compulsory temperature check.

Q4. Are ALQ guests tested for COVID-19 at the hotel?

The guest will be transferred and immediately admitted to Bangkok Hospital Pattaya by certified medical staff, in line with the Centre for the COVID-19 Situation Administration’s (CCSA) protocols.

Q5. Can regular guests come into contact with ALQ guests? How do you ensure that ALQ guests do not come into contact with regular guests?

ALQ guests stay alone in quarantine at the hotel’s dedicated and isolated ALQ facility. They do not encounter other regular guests, other ALQ guests or any of our team during their compulsory 15-night stay. ALQ guests arrive at the hotel directly from the airport in a specially designed vehicle upon entering the Kingdom and enter the hotel via dedicated and isolated back-of-house areas, using service elevators to go directly to their allocated rooms. Guests in quarantine receive all their meals in their room and may leave their room for one hour per day to get some fresh air in an isolated, cordoned off area away from regular guests or visitors to the hotel. They are only granted this access after they have tested negative for COVID-19 during the second screening on the seventh day after arriving in the Kingdom.

Q6. Are ALQ guests allowed to leave their rooms?

No. Except under the following circumstances:

  • Negative COVID-19 test result after fifth days: Under the Centre for the COVID-19 Situation Administration’s (CCSA) protocols guests in the dedicated and isolated quarantine facility are confined exclusively to their rooms, but may leave their room for one hour per day in order to get some fresh air in an isolated area. This is only permitted after they have tested negative for COVID-19 during their first test on the fifth day of their stay.
  • Housekeeping service: Servicing of ALQ guest rooms takes place every other day during a guest’s stay, once they have passed the first COVID test. Guests are required to remain outside the room whilst the housekeeper services it.

Q7. Are ALQ guests allowed to use the hotel’s swimming pool?

No. Under ALQ certification guests in quarantine are not allowed to enter the swimming pool for any reason.

Q8. Are ALQ guests allowed to use the hotel’s spa?

Yes. The spa can be used after the second negative COVID test on day 11.

Q9. Are ALQ guests allowed to visit each other in their rooms?

No. ALQ guests can socialise for one hour per day only in the dedicated isolation area, in accordance with the compulsory protocols and health and safety measures relating to physical distancing, as set out by the Centre for the COVID-19 Situation Administration (CCSA).

Q10. Is the hotel limited to ALQ guests only, or can anyone stay at or visit the hotel’s facilities?

The hotel is open to the public and all facilities and services are operational in accordance with the compulsory protocols and health and safety measures relating to practical distancing, as set out by the Centre for the COVID-19 Situation Administration (CCSA).

The hotel is also accepting regular guests, who will stay in a different building completely. ALQ guests are housed on certain floors of the hotel that cannot be accessed by other guests. Under ALQ certification, ALQ guests are confined exclusively to their rooms in dedicated and isolated areas and have no access to the hotel’s public facilities and any public areas.

Q11. Why do ALQ guests have to stay in the hotel for 15 nights instead of 14 nights?

Thailand’s Ministry of Public Health requires ALQ guests to quarantine for 14 full days and counts the date of arrival in Thailand as Day 0, irrespective of the arrival time in the country on that day.

Q12. Are ALQ guests allowed to receive visitors from outside the hotel?

No.

Q13. What kind of food does the hotel provide?

International and Asian cuisine, with a variety of menu items.

Q.14 Does the hotel offer halal food?

No. We can provide food without pork or lard, but our kitchen is not halal certified.

Q.15 Can married couples share a hotel room?

Yes. A copy of the couple’s marriage or partnership certificate must be submitted when making the ALQ hotel reservation.

Q.16 Can families share a hotel room?

Yes. Subject to the maximum occupants allowed per selected room or suite type. A copy of the parents’ marriage certificate must be submitted when making the ALQ hotel reservation.

Q.17 Can friends or unmarried couples share a hotel room?

No. Only married couples and families can share a room.

Q.18 Do infants stay for free?

No. A supplement for infants applies. This includes two COVID-19 screening tests, a twice-daily compulsory temperature check and healthcare services by Bangkok Hospital Pattaya.

Q.19 Does the hotel supply baby food, diapers and other amenities for infants?

Avani Pattaya Resort supplies basic childrens’ amenities in rooms. For infants, parents are required to bring items such as baby food and diapers along. Cold storage facilities for baby food are available upon request. Deliveries from online shopping are allowed (please see conditions relating to deliveries to hotel rooms). In addition, the hotel can assist in buying essential items from shops nearby.

Q.20 Is smoking allowed in guest rooms?

No. Smoking is not permitted in guest rooms under any circumstances. A THB 30,000 cleaning fee will apply in cases where guests are found to have smoked in their rooms.

Q.21 Are kids’ menus available for meals?

Yes

Q22. Are pets allowed in hotel rooms?

No.

Q23. Can ALQ guests receive deliveries?

Yes. Under the following conditions (please note that messaging services are strictly prohibited):

  • The guest must inform the hotel of the delivery in advance, including date of delivery and estimated time of arrival. Upon delivery, the hotel is required to open and inspect the contents, then reseal the package in the presence of the delivery person, before delivering it to the guest’s room.
  • For deliveries of prescription medicines, guests must provide a prescription and this has to be authorised by the hotel’s nurse.
  • Items prohibited for delivery include: food and beverage, alcohol, narcotics, weapons and ammunition.

Q24. Can ALQ guests receive food deliveries from family and friends?

No. Food deliveries by family members, friends or someone related to the guests are not allowed.

Q25. Do I need to pay for my ALQ stay in advance?

Yes. Full payment for the selected ALQ package must be made when booking an ALQ stay at Avani Pattaya Resort.

Q26. Can I cancel or change an ALQ reservation?

In case of a room cancellation, the advanced payment is non-refundable. In case of a change of stay dates, the hotel must be notified in writing 48 hours in advance of the original arrival date and the rebooking is subject to room availability for the newly requested dates.

Q27. Can ALQ guests extend their stay at the hotel after the completion of the compulsory quarantine period?

Guests are welcome to continue their stay at Avani Pattaya Resort. This can be arranged by contacting our guest services/front office team.

Q28. Do the same service staff tend to outside visitors and ALQ guests?

No. A dedicated service team tends to the needs of ALQ guests only, including housekeeping and in-room dining. The dedicated service team wear personal protective equipment (PPE) whenever they enter the dedicated and isolated ALQ facility, and properly discard said attire when exiting the area. This is in line with the Centre for the COVID-19 Situation Administration’s (CCSA) protocols.

Q29. Do ALQ guests and visitors to the hotel’s restaurants and bars use the same cutlery, crockery and glassware?

No. ALQ guests use separate dedicated cutlery, crockery and glassware that are washed separately in dedicated industrial dishwashers. In addition to closely following the strictest hygiene and sanitation procedures and government requirements, Avani properties have implemented the AvaniSHIELD programme that promotes heightened sanitisation and hygiene measures, with a dedicated AvaniSHIELD Agent responsible for internal audits based on a series of rigid brand guidelines.

Q30. Can the COVID-19 virus travel from one guest room to another through the hotel’s air-conditioning system?

No. Under ALQ certification all guest rooms at Avani Pattaya Resort standalone air-conditioning units. Each room’s air-conditioning unit and filters are properly sanitised after the guest checks out.

Q.31 Does Avani have a preferred COVID-19 health insurance provider?

Yes, we recommend AXA Thailand’s Sawadee Thailand: Inbound Travel Insurance package, which meets all criteria for ASQ and ALSQ stays at our properties.

• Rates is inclusive of 10% Service charge & 7% VAT
• Packaged is designed for 15 nights stay
• Full prepayment is required at the time of booking
• Benefits may not be used in conjunction with any other discount or exchanged for any other service or cash

* Approximate prices are based on recent exchange rates. The price indicated on the confirmation and paid at time of hotel check-out will be charged in the hotel currency.

CONTACT US

Avani Pattaya Resort
218/2-4 Moo 10, Beach Road, Pattaya 20260 Thailand

T: +66 3841 2120

E: pattaya@avanihotels.com

Avani Reservations Team
+66 2 365 9110 or reserveavani@avanihotels.com
(English, Chinese, Thai only)

AWARDS