ALTERNATIVE QUARANTINE PACKAGES
We're ready to welcome you back to Bangkok with our quarantine packages. Stay in style in the heart of the city at Avani Atrium Bangkok Hotel with spacious, comfortable accommodation, fully sanitised airport transfer, full-board dining, health screening and more.
All our Alternative Quarantine packages have been developed in partnership with Piyavate Hospital, guaranteeing the highest levels of healthcare. Whether you are a Thai citizen, an international traveller, or an expatriate returning to your family, our all-inclusive, government-approved packages ensure safe and comfortable stays.
Kick back in comfort and privacy in our bright and spacious rooms and suites. All our spaces are decked out with everything you need for your quarantine stay – complimentary WiFi, 40" TVs with local and international channels, comfy furnishings, work desk and spectacular city views.
- SIZE 30 SQM
- Free WiFi
- SIZE 30 SQM
- Free WiFi
- SIZE 30 SQM
- Free WiFi
- SIZE 60 SQM
- Free WiFi
- SIZE 84 SQM
- Free WiFi
- SIZE 129 SQM
- Free WiFi
SERVICES FROM AVANI ATRIUM BANGKOK HOTEL
· Full-board meals – breakfast, lunch and dinner
· Complimentary welcome in-room snacks
· Complimentary high-speed internet access
· International/local TV channels
· Free PressReader available during stay
· Dedicated area for periodic screening tests
· 20% discount on additional a la carte room service menu items
· 20% discount on all laundry services
· Yoga mats are available for all room types
SERVICES FROM PIYAVATE HOSPITAL
· One COVID-19 screening test conducted on-property (RT-PCR)
· 24-hour registered nurse on duty
· Certified medical staff on site for any health-related needs while under quarantine (Telemedicine service)
· Daily health monitoring
· Facemask, alcohol gel and thermometer in room
· Admittance to hospital on testing positive for COVID-19
· Issuance of regular official reports on the status of each patient under observation
· Official COVID-19-free certificate prior to check-out
· Ambulance service on demand
· One-way trip transfer from Suvarnabhumi International Airport or Don Mueang International Airport and the hotel
Frequently asked questions
Is Avani Atrium Bangkok Hotel an Alternative Quarantine (AQ) hotel?
Yes, Avani Atrium Bangkok Hotel is a certified Alternative Quarantine (AQ) facility as certified by Thailand’s Ministry of Public Health and Ministry of Defense.
Why do AQ guests have to stay in the hotel for one night longer than the designated quarantine period in some cases?
The Ministry of Public Health requires AQ guests to quarantine according to the arrival time of their flight into Thailand. If the flight arrives 12:01 am – 6:00 pm, this will count as Day 1 of the quarantine. If the flight arrives 6:01 pm – 12:00 midnight, this counts as Day 0.
How do AQ guests travel from the airport to the hotel?
The hotel’s AQ packages include airport transfer by Piyavate Hospital from your arrival airport.
Is the hotel limited to AQ guests only or can anyone stay at or visit the hotel’s facilities?
The hotel is open to the public and all facilities and services are operational in accordance with the compulsory protocols and health and safety measures relating to physical distancing as set out by the COVID-19 Situation Administration (CCSA). Under AQ certification, AQ guests are confined exclusively to their rooms in dedicated and isolated areas and have no access to the hotel’s public facilities and public areas. Areas dedicated to AQ guests are non-accessible to the public.
Are AQ guests tested for COVID-19 at the hotel?
Yes. Avani Atrium Bangkok Hotel works in partnership with Piyavate Hospital to look after the health and safety of AQ guests at the hotel. AQ guests also undergo a twice-daily compulsory temperature check.
What happens if an AQ guest tests positive for COVID-19 at the hotel?
The guest will be transferred and admitted to Piyavate Hospital by certified medical staff in line with the Centre for the COVID-19 Situation Administration’s (CCSA) protocols.
Are AQ guests allowed to leave their rooms?
Yes. Guests are allowed to go to the outdoor relaxation area daily for 45 minutes after receiving a negative result from the first COVID-19 test. Please contact our Guest Services team to make reservation.
Are AQ guests allowed to clean the room?
Housekeeping service is provided on day 4 and day 7 of the Quarantine stay dependent on your package.
Are AQ guests allowed to use the hotel’s swimming pool?
Are AQ guests allowed to use the hotel’s spa and gym?
Are AQ guests allowed to visit each other in their rooms?
No. AQ guests can socialize for 45 minutes per day in the dedicated isolated area in accordance with the compulsory protocols and health and safety measures relating to physical distancing as set out by the COVID-19 Situation Administration (CCSA). Relaxation time outdoors must be booked 24 hours in advance through our Guest Services Department.
Are AQ guests allowed to receive visitors from outside the hotel?
Can married couples share a hotel room?
Yes. A copy of the couple’s marriage certificate must be submitted when making the Alternative Quarantine hotel reservation. A consent form must be signed agreeing that should one of the couple test positive for COVID-19, the remaining guest(s) have to restart quarantine from Day 1 and are responsible for the expenses of additional days in quarantine and the charges for swab test(s) by the hospital.
Can families share a hotel room?
Yes, we have Family Rooms to cater for families up to four persons. A copy of the parents’ marriage certificate as well as children’s birth certificate must be submitted when making the Alternative Quarantine hotel reservation. A consent form must be signed agreeing that should one of the family members test positive for COVID-19, the remaining guest(s) have to restart quarantine from Day 1 and are responsible for the expenses of additional days in quarantine and the charges for swab test(s) by the hospital.
Can friends or unmarried couples share a hotel room?
A consent form must be signed if unmarried couples are to share rooms, or family members outside of direct family.
Do infants stay for free?
Does the hotel supply baby food, diapers and other amenities for infants?
Avani Atrium Bangkok Hotel supplies basic children’s amenities in rooms. For infants, parents are required to bring items such as baby food and diapers along. Cold storage facilities for baby food are available upon request. Deliveries from online shopping services are allowed (please see conditions relating to deliveries to hotel rooms).
Are kids’ menus available for meals?
Are pets allowed in hotel rooms?
Can AQ guests receive deliveries?
Yes, under the following conditions:
- The guest must inform the hotel of the delivery in advance, including date of delivery and estimated time of arrival.
- Upon delivery, the hotel is required to open and inspect the contents, then reseal the package in the presence of the delivery person, before delivering it to the guest’s room.
- For deliveries of prescription medicines, guests must provide a prescription for medical clearance from the nurse on duty
- Items prohibited for delivery include alcohol, cigarettes, narcotics, weapons and ammunition.
- Food delivery through food delivery apps and services are not allowed. Snack items, fresh whole fruit and similar groceries through supermarkets and convenience stores are allowed. No fresh foods such as sliced meats, fish, cheese, salads and other similar items from deli counters are allowed. Many dairy products are not allowed, but UHT milks are permitted.
Can AQ guests receive food deliveries from family and friends?
On approval of the doctors then:
- Only a family member of the guest may deliver the food to the hotel – food deliveries by messenger or food delivery services are not allowed.
- The family member must present his or her ID card / Passport upon the delivery of the food at the hotel.
- The guest must sign a disclaimer letter upon receiving the food.
- The food items or menu are subject to food safety protocols guided by Ministry of Public Health.
Why is a 15-night stay required for 14 days of quarantine?
The Thai government requires 14 full days of quarantine, so your day of arrival counts as Day 0.
Do I need to pay for my AQ stay in advance?
Yes, full payment for the selected AQ package must be made when booking an AQ stay at Avani Atrium Bangkok Hotel.
Can I cancel or change an AQ reservation?
In case of a room cancellation or no show, the advance payment is non-refundable. If the cancellation is due to a positive result for COVID-19 prior to your departure, a refund may be considered if test results are provided at least 24 hours prior to arrival.
In any other cases, such as flight change or delayed issuance of COE, that require a change of stay dates, the hotel must be notified in writing 48 hours in advance of the original arrival date. The rebooking is subject to room availability on the new requested dates.
What happens if AQ stays are no longer required on the date I am due to arrive in Thailand?
If AQ stays are no longer required by the Thai government on the date you are due to arrive in the country, you will be entitled to cancel and receive a full or partial refund on your advance payment. If the final required date for AQ stays falls during your stay, you may be eligible for a partial refund for all unused nights.
What happens if the required length of AQ stays is reduced before or during my stay?
If the required length of AQ stays is reduced by the Thai government you may be eligible for a partial refund for all unused nights. The new length of stay will follow Thai government protocols.
Can AQ guests extend their stay at the hotel after the completion of the compulsory quarantine period?
Yes. Non-AQ guests are accommodated in rooms and suites outside the hotel’s dedicated and isolated AQ facility.
Can hotel visitors come into contact with AQ guests?
No. AQ guests stay alone in quarantine at the hotel’s dedicated and isolated AQ facility and do not encounter other regular guests or AQ guests during their compulsory quarantine stay period. AQ guests arrive at the hotel directly from the airport in a specially designed vehicle upon entering Thailand and enter the hotel via dedicated and isolated back-of-house areas and service elevators, directly to their allocated rooms. Guests in quarantine receive all their meals in their room and may leave their room for 45 minutes per day (after their first negative COVID-19 result) to get some fresh air in an isolated area away from regular guests or visitors to the hotel.
Do the same service staff tend to outside visitors and AQ guests?
No. A dedicated service team tends to the needs of AQ guests only, including housekeeping and in-room dining. The dedicated service team wear personal protective equipment (PPE) whenever they enter the dedicated and isolated AQ facility, and properly discard thereof when exiting said area in line with the Centre for the COVID-19 Situation Administration’s (CCSA) protocols. In the case of in-room dining sealed meal trays are placed on a table outside the guest room door and empty trays are left on the outside table by the guest after a meal.
Do AQ guests and visitors to the hotel’s restaurants and bars use the same cutlery, crockery and glassware?
No. Following the guidelines from the Ministry of Health, all AQ guests are served disposable containers as well as disposable cutlery. In addition to closely following the strictest hygiene and sanitation procedures and government requirements, Avani properties have implemented the AvaniSHIELD programme that promotes heightened sanitisation and hygiene measures, with a dedicated AvaniSHIELD Agent responsible for internal audits based on a series of rigid brand guidelines.
Can the COVID-19 virus travel from one guest room to another through the hotel’s air-conditioning system?
No. Each room’s air-conditioning unit and filters are properly sanitised after the guest checks out.
Does Avani have a preferred COVID-19 health insurance provider?
Yes, we recommend AXA Thailand’s Sawadee Thailand: Inbound Travel Insurance package, which meets all criteria for AQ stays at our properties.