Best Price Guarantee

In the unlikely event that a lower publicly available price for the same stay at a participating Minor Hotels property (the “Competing Rate”) is found on a non‑Minor Hotels website or mobile application, Minor Hotels will honour the Competing Price and apply an additional 10% discount per room, per night, subject to receipt of a valid claim that satisfies these Best Price Guarantee Terms and Conditions (the “BPG Terms”).

The Best Price Guarantee applies to participating Minor Hotels brands, including Anantara, Avani, Naladhu, Niyama, NH Hotels & Resorts, NH Collection, Nhow and Tivoli, unless otherwise specified.
 
The Best Price Guarantee does not apply to Minor Vacation Club, Elewana or Oaks hotels or properties, and is not available at hotels located in Australia, New Zealand, Mainland China or South Korea.

In addition, the Best Price Guarantee does not apply to brands that are currently in the planning phase and not yet launched, including The Wolseley Hotels, Minor Reserve Collection, Colbert Collection and iStay Hotels.

• To be eligible under the Best Price Guarantee, all claims must be submitted via the official Best Price Guarantee claim form available on this website. Minor Hotels will use reasonable efforts to independently validate all eligible claims within one (1) business day of receipt.  
• Minor Hotels reserves the right to reject any claim that has incomplete details, is submitted outside the required timeframes, submitted in an unsupported language, or that relates to a third‑party website or mobile application operating in an unsupported language.  
• Only one (1) claim may be submitted per guest per booking, regardless of whether the claim is made with or without a confirmed reservation. Where a confirmed reservation exists, the name on the claim form must match the lead guest name on the reservation.  
• With an existing booking: Claims must be submitted within twenty‑four (24) hours of completing the booking through a Minor Hotels official website or mobile application and no later than forty‑eight (48) hours prior to the hotel or resort’s standard check‑in time.  
• Without a booking: Claims must be submitted no later than seventy‑two (72) hours prior to the hotel or resort’s standard check‑in time.  
  
   

The Best Price Guarantee will apply if the following conditions are met on both the Minor Hotels brand website or mobile application and the third‑party website or mobile application.   

A currently available published room rate is offered, with:  

• The same hotel, same arrival date, same length of stay, same number of guests, same number of rooms, same currency and same room type (including category, size, bedding and view).
• The same inclusions, including applicable taxes, VAT, service charges, food and beverage items, and other inclusive items.  
• The same booking conditions, including minimum length of stay, minimum advance booking requirements, advance purchase, deposit, change and cancellation policies, or other applicable conditions.  
• Child, pet and extra person policies applied in accordance with the hotel’s standard policy. 
• A minimum price difference of USD 2 compared to the rate available on the Minor Hotels website or mobile application.  

If the Best Price Guarantee claim relates to a reservation consisting of several nights’ accommodation, the average nightly rate for an identical reservation on the Minor Hotels website or mobile application will be compared to the average nightly rate for the same reservation on the competing website or mobile application.  

The Best Price Guarantee does NOT apply in the following cases: 

• Rates obtained through direct mail or email solicitations, or requiring the use of discount codes, coupons, passwords or access codes, or rates otherwise not made publicly available to the general public.  
• Rates offered for stays at properties excluded under the scope of this Best Price Guarantee, including Anantara Vacation Club, Elewana or Oaks hotels or properties, hotels located in Australia, New Zealand, Mainland China or South Korea, and brands that are currently in the planning phase and not yet launched, including The Wolseley Hotels, Minor Reserve Collection, Colbert Collection and iStay Hotels.  
• Rates offered by opaque providers (e.g., Expedia Package, Priceline or other secret deals) that do not disclose the hotel name or location until after a reservation is completed.  
• Rates offered on on-request websites and mobile applications that do not provide immediate hotel confirmations, including, without limitation, any websites or mobile applications that require five minutes or more to validate a reservation.  
• Rates displayed on websites or mobile applications that do not allow reservations to be completed directly, including metasearch platforms (e.g. TripAdvisor, Trivago or similar services).  
• Package or bundled rates, including rates combined with transportation, meals, vouchers or other non‑room components.  
• Individual or negotiated rates not offered to the general public.  
• Rates that are published as a result of technical, system or human errors.  
• Rate differences arising from currency exchange fluctuations.  
• Rates offered on websites and mobile applications that offer bank cheques, installments or travel vouchers (e.g. Megatix) as a payment method. 
• Rates offered on websites or mobile applications that require membership, whether online or offline, except for Minor Hotels’ official membership programmes (Minor DISCOVERY), or that require a user to log in, register, or provide a password to access hotel rates, room availability, or to complete a reservation.

• The Best Price Guarantee may be temporarily suspended during periods when the Minor Hotels website, mobile application or applicable rates are unavailable due to system outages, technical issues or circumstances beyond Minor Hotels’ reasonable control.  
• Minor Hotels is not responsible for any fees, penalties or charges associated with cancelling a reservation made through a third-party website, mobile application, call centre or other non-Minor Hotels booking channel.  
• Where a Best Price Guarantee claim is approved, Minor Hotels will adjust the confirmed reservation to the lowest available rate that Minor Hotels is able to independently verify, which may differ from the rate submitted in the claim form.  
• A Best Price Guarantee claim may be invalidated if:  
  The name on the claim form does not match the lead guest name on the reservation; and/or  
  Any changes, modifications or amendments are made to the reservation after the claim has been submitted.  
• Minor Hotels may deny a claim where the hotel or resort will no longer be operating under a participating Minor Hotels brand on the date of the stay.  
• All claims and disputes arising out of or in connection with the Best Price Guarantee or these Terms and Conditions will be handled on an individual basis, without any class action, and are subject to the Legal Notice available on the Minor Hotels website.
• The Best Price Guarantee is void where prohibited by law. Minor Hotels reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these Terms and Conditions at any time and without prior notice, at its sole discretion.  
• Minor Hotels reserves the right, at any time and without notice, to terminate or restrict a guest’s ability to submit claims or otherwise benefit from the Best Price Guarantee, if the guest is determined, in Minor Hotels’ sole discretion, to have acted fraudulently, abusively, unlawfully, or in breach of these Terms and Conditions.  
• Minor Hotels may deny or reject claims in cases of suspected fraud, abusive manner, multiple invalid submissions, failure to stay after claim approval, or failure to comply with these Terms and Conditions.