For any additional information not provided below, please contact our dedicated specialists on +66 (0) 2 365 9114 or +1-844-646-6724 (US Toll Free)
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Can I cancel my booking?
No, bookings may not be cancelled, but you can make changes to your booking by contacting us at +66 2 365 9114.
Why do AQ guests have to stay in the hotel for one night longer than the designated quarantine period in some cases?
The Ministry of Public Health requires AQ guests to quarantine according to the arrival time of their flight into Thailand. If the flight arrives 12.01 am – 6.00 pm, this will count as Day 1 of the quarantine. If the flight arrives 6.01 pm – 12.00 midnight, this counts as Day 0.
What happens if AQ stays are no longer required on the date I am due to arrive in Thailand?
If AQ stays are no longer required by the Thai government on the date you are due to arrive in the country, you will be entitled to cancel and receive a full or partial refund on your advance payment. If the final required date for AQ stays falls during your AQ stay, you will receive a full or partial refund for all unused nights.
What happens if the required length of AQ stays is reduced before or during my stay?
If the required length of AQ stays is reduced by the Thai government you will receive a full or partial refund for all unused nights.
Do you provide a transfer service from the airport to the hotel?
Yes, we provide fully sanitised transfers from your arrival airport as part of our quarantine packages.
Are meals and breakfast included?
Yes, breakfast, lunch and dinner are provided during every day of your stay
What happens if I test positive for COVID-19 during my stay?
In the event you test positive for COVID-19 you will be taken to hospital immediately for medical care.
Are AQ guests allowed to use the hotel’s swimming pool?
No, under AQ certification guests in quarantine are not allowed to enter the swimming pool for recreational use or exercising.
Are AQ guests allowed to receive visitors from outside the hotel?
No.
Can married couples share a hotel room?
Yes. A copy of the couple’s marriage certificate must be submitted when making the Government-approved quarantine package reservation.
Can families share a hotel room?
Yes, subject to the maximum occupants allowed per selected room or suite type. A copy of the parents’ marriage certificate must be submitted when making the Government-approved quarantine package reservation.
Do infants stay for free?
No. A supplement for infants up to the age of 3 years applies.
Are kids’ menus available for meals?
Yes.
Are pets allowed in hotel rooms?
No.
Can the COVID-19 virus travel from one guest room to another through the hotel’s air-conditioning system?
No. Under AQ certification all guest rooms have standalone air-conditioning units. Each room’s air-conditioning unit and filters are properly sanitised after the guest checks out.
Thailand
Thailand